FAQ
Frequently asked questions
CBD legality, delivery, returns, payment, our two shops in Haute-Garonne. The clear answers, in one place.
CBD & Products
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01 Is CBD legal in France?
Yes. CBD products derived from authorised hemp varieties are legal in France as long as the THC content remains strictly below 0.30 %. All Horus products meet this requirement.
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02 Does CBD make you high?
No. CBD is not psychoactive. The legally-mandated < 0.30 % THC threshold means our products have no intoxicating effect.
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03 Where can I buy CBD in Haute-Garonne?
Horus runs two physical shops: 3 rue Désirat in Boulogne-sur-Gesse (31350) since 2023, and 10 boulevard des Martyrs de Meilhan in L'Isle en Dodon (31230). Online ordering with nationwide delivery is also available 24/7.
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04 How do I choose between flowers, resin and oil?
It depends on your usage. Flowers are aromatic — for infusion or vaporisation. Resins are denser and more concentrated. Oils (tinctures) are practical, dosed in drops. Drop by either shop, our advice is free and jargon-free.
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05 Can I use CBD during pregnancy or breastfeeding?
We strongly recommend consulting your doctor first. Horus makes no medical claims and CBD is not a medicine. Same applies if you're on medication.
Shipping
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01 How long does delivery take?
Colissimo Home: 2-3 business days in mainland France. Pickup point: 2-4 days. International EU: 4-7 days. Tracking number sent by email as soon as the parcel ships.
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02 Is shipping free?
Yes, in mainland France with Colissimo Pickup Point above €59 (cart total). Home delivery remains charged. Below that threshold, prices start at €5.50 (pickup point) or €6.90 (home delivery).
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03 Can I pick up in shop?
Yes — and it's the fastest option. Order online, choose the store (Boulogne-sur-Gesse or L'Isle en Dodon), pick up the same day once ready. No shipping fee.
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04 Is the packaging discreet?
Yes. The outer box has no Horus branding visible — it's a neutral parcel. Only the address label identifies the recipient.
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05 Can I return a product?
You have a 14-day right of withdrawal from receipt for unopened, sealed products (excluding consumables once opened, for hygiene reasons). Return shipping is at your expense unless the product was defective.
Orders & Payment
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01 How is payment handled?
Through Viva Wallet, a PCI-DSS compliant hosted checkout. We never see or store your card details. Visa, Mastercard, Apple Pay, Google Pay accepted.
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02 Do you have a loyalty programme?
Not yet. We focus on fair pricing every day rather than discount mechanics. A customer account simply lets you track orders and reorder faster.
Privacy & Legal
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01 How do I exercise my GDPR rights?
Email us with your request. See the My rights page for full details on access, rectification, deletion and portability.
Question not answered?
Send us a message or call us. Toll-free, no robot, no scripted answers.